Privacy Policy

This privacy policy applies to the Maddisys Ltd corporate website (www.maddisys.co.uk). For privacy policies specific to our products, please refer to the product-specific privacy policies linked below.

1. Information We Collect

When you visit our corporate website or contact us through our contact form, we may collect:

• Contact Information: Name, email address, and any other information you provide when filling out our contact form.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources.
• Technical Data: IP address, browser type, device information, and operating system.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To improve our website and user experience
• To send important updates about our products and services (if you've opted in)
• To comply with legal obligations and protect our rights

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and functionality

You can control cookie settings through your browser preferences. Please note that disabling cookies may limit some functionality of our website.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmission
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure data storage and backup procedures

5. Third-Party Services

Our website may use third-party services to enhance functionality:

• SendGrid: We use SendGrid to send email confirmations when you submit our contact form. Please review their privacy policy.
• Analytics: We may use analytics services to understand website usage. These services may collect data according to their own privacy policies.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Contact form submissions are typically retained for up to 2 years for customer service and business purposes.

7. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: